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General terms of use and privacy policy


1. Preamble

The company 'Education Services Africa' (ESA), SARL with a capital of 50,000 Moroccan dirhams, registered in the commercial register of the Court of Casablanca under number RC 495083, whose head office is at Espace Porte d'Anfa, 3 rue Bab El Mansour, Casablanca, issues ISIC, IYTC and ITIC cards on Moroccan territory and publishes the site .

The name ISIC card also includes in this document the ITIC card (International Teacher Identity Card) and the IYTC card (International Youth Travel Card).

These General Conditions of Use (hereinafter referred to as T & Cs ) govern the terms and conditions of use of the ISIC card and of the site, as well as the contractual provisions relating to the respective rights and obligations of the parties.

By using the ISIC card, by registering or by using the site, the User declares to have read and accepted without reservation the current version of these T & Cs.  

2. Definitions


The terms mentioned below have the following meaning in these T & Cs:

  • "User": any natural person having in his possession a valid ISIC card or having made a request to issue an ISIC card, using the site

  • "Publisher", "Company", "ESA": designate Education Services Africa, issuing company of the ISIC card on Moroccan territory and publisher of the site

  • "Site": website developed and operated by ESA with the following URL address:

  • "ISIC card": The ISIC card (International Student Identity Card) is an international student card whose status is recognized by UNESCO. This card gives its holders access to advantages and reductions in France and abroad.  

  • "Content": discounts, images, data, databases, software, offers, texts, videos, hypertext links, logos, and all the elements present on the ISIC card and the Site.


3. Presentation

The site lists all the advantages and reductions intended for holders of the ISIC card. Any Internet user can browse the Site freely. However, to benefit from these reductions (promo codes, ticketing, etc.), you must first become an ISIC member and hold an ISIC card.

In order to become an ISIC member, the User will be asked to provide the following, precise and exact information:

  • Firstname name

  • School (except IYTC card)

  • Date of Birth

  • E-mail

  • Telephone

  • Kind

  • ID photo

  • Proof of student (ISIC card) or teacher (ITIC) status

He must also pay the requested amount using one of the payment solutions offered.

The data provided is only used to verify and validate his profile and allow him to access all ISIC discounts. The User's bank details are not kept by the Publisher.  


4. Obligation of Users

The allocation of an ISIC card to a cardholder is individual. It is subject to verification of the status of full-time student during the current school year (or of the status of teacher on the ITIC card), the provision of an identity photograph and, in the case of '' an ISIC card order made online, payment of the requested amount.

The services provided by ISIC are made available to Users for strictly personal use. It is prohibited to distribute or use these services to sell products or services, to increase the traffic of a third-party website, for commercial reasons (sales, promotion, advertising, etc.), or for his personal profit.

When ordering an ISIC card, the User undertakes to provide exact information, in particular on his date of birth, his name, his first name, his establishment, his identity photo and his school certificate (or teacher if applicable). Any false or inaccurate declaration and / or omission may engage its civil liability and expose it to criminal penalties. In the event that the information provided by the User turns out to be false or obsolete, ESA reserves the right to suspend or close his ISIC account and cancel his ISIC card, without notice or refund. 

Under no circumstances should the user use ISIC content for reuse and display, or reproduce ISIC pages on a third party website. If the User wishes to incorporate or reproduce content from the ISIC Site on another website, he must contact ISIC by e-mail at  infos@isic.a frica.

If a company wishes to advertise, highlight content or information of a commercial, promotional or advertising nature, it must send an e-mail to:

5. Responsibility of ESA for content

ESA does its utmost to ensure that the information accessible through the Site is accurate and up to date. Despite the care taken in processing information, the Company declines all responsibility for errors or omissions in the information published on its site. ESA accepts no responsibility for the accuracy, content, completeness, legitimacy, reliability, operability or availability of the information or data displayed by the ISIC site. ESA accepts no responsibility for the deletion, modification, inability to store, incorrect transmission or inappropriate transmission of such information or data concerning student benefits. ESA accepts no responsibility for any damage that may result from the display of certain content that is not negotiated and set up directly for ISIC, but identifies a general student offer to which the User has access with his valid ISIC card. The conditions of use are then to be checked on the website of the mentioned brand. This offer is subject to cancellation or modification without notice from the mentioned brand.

ESA may receive requests from people who wish to comment on, amend, modify or even delete certain features or certain content or certain links referenced on the Site. ESA reserves the right to deal with these requests on a case-by-case basis. For any comments relating to the content, links or functionalities, please contact us at .


6. Data confidentiality

The information requested from you is necessary to process your order and is treated confidentially.
In accordance with Law No. 09-08 promulgated by Dahir 1-09-15 of February 18, 2009, relating to the protection of individuals with regard to the processing of personal data, you have the right to access and rectification of information concerning you, which you can exercise by sending an email to or by mail to the following address: ESA, 3 rue Bab El Mansour, Imm C, 1st floor, BU n ° 3, Casablanca.

7. Confidentiality charter

We are committed to protecting and respecting your privacy; our privacy policy sets out how we collect, use and share information that identifies or is associated with you (“personal data”).

7.1.  Personal data processed

The personal data collected and processed by ESA are as follows: last name, first name, date of birth, e-mail, telephone, gender, identity photo, school or teacher certificate (ISIC and ITIC cards). For a purchase of a plastic ISIC card, we also ask you to provide us with a postal address for shipping these orders and invoicing. 

You can share information about our benefits on social networks (Facebook, Twitter, etc.), using the share buttons. We remind you that access to these social networks requires acceptance of their conditions of use, regardless of our pages on said Social Networks. To find out more about the protection of your personal data when browsing these social networks, we invite you to consult their respective privacy policies.

7.2. Why and how do we collect your personal data?

ESA processes personal information in particular for the purposes mentioned below:

• The supply and activation of an ISIC card,

• Access and supply of products and services delivered by ESA to users

• Subject to your consent: send you information about our offers and news (newsletters, contests)

These Data are collected either on the basis of your consent or are necessary for the execution of your orders (execution of a contract). This may include information you provide when you register to use the Site, fill out a form, correspond with us, make an ISIC card purchase, use discounts or subscribe to our newsletter.

We may also collect personal data about you from third parties such as educational institutions or partner banks providing the ISIC card to their students or customers. This may be combined with other information you provide to us, as described above. Each institution and ESA partner bank is responsible for providing notice to its cardholders regarding the reasons for which it collects personal data and how that personal data is processed.

7.3. Who is your personal data transmitted to?

Your Data is processed by ESA. They will not be transferred or made accessible to any third party, except for any subcontractors for exclusively technical and logistical reasons (international ISIC database, Site hosting and maintenance providers, payment providers, service printing providers. cards, emailing router providers, etc.).

7.4. Your rights

You have the right to access and rectify your Data, as well as the right to request its erasure, to oppose its processing and to obtain its limitation or portability to the extent that this is necessary. applicable. The User has the option of completely refusing to provide us with personal information, in which case ESA may not be able to provide him with certain services, in particular the provision of the ISIC card.

These rights can be exercised directly with ESA by e-mail at or by mail at the postal address: ESA, Espace Porte d'Anfa, 3 rue Bab El Mansour, ESA, 3 rue Bab El Mansour, Imm C, 1st floor, BU n ° 3, Casablanca. Proof of identity must be provided.

In addition, you can at any time ask to no longer receive our communications relating to our offers, news and events by using the hypertext link provided for this purpose in each email we send you.  

7.5. Retention period of personal data

The ISIC card is valid for a period of 12 months from the month of purchase.

ESA keeps the data necessary for issuing an ISIC card 6 months after the card expires. This data will then be automatically deleted.

A user can request the deletion of his personal data while his card is valid. This will prevent him from using his ISIC card digitally and only on direct presentation.

8. Cancel an order paid by credit card

You cannot be reimbursed for your card order once it is validated, manufactured and shipped by ESA.

We only reimburse orders made on the site that do not comply with the conditions of eligibility and allocation to cards defined in article 7 above. In this case, refunds will be made, less a penalty of 50 Moroccan dirhams, within a period less than or equal to 30 days. The refund will be made by crediting your bank account for orders paid by credit card.  

9. Right of withdrawal

From the date of delivery of your order, you have 7 days to exercise your right of withdrawal, and be fully refunded. You are responsible for the cost of returning the goods. However, only goods returned in perfect condition, complete and in their original packaging (unopened) may be reimbursed.

The customer must send his request for the right of withdrawal by email to . Returns of goods must be made to the following address: ESA, 3 rue Bab El Mansour, Imm C, 1st floor, BU n ° 3, Casablanca.

10. Guarantee

All products sold on are guaranteed against manufacturing and material defects. The duration of this warranty is at least one year (from the date of invoice). In the event of return of equipment proving to be non-defective, transport and handling costs may be invoiced to the customer. This warranty does not cover damage resulting from accidents, misuse or neglect.

11. Proof of transactions paid by bank card

The data recorded by the CMI on the online payment platform on behalf of ESA constitutes proof of commercial transactions between you and the company ESA.  

12. Force majeure

ESA is only bound for the performance of its obligations to the extent that no force majeure event hinders them.

13. Applicable law

All the clauses appearing in these general conditions of sale will be subject to Moroccan law.

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